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For any technical issues, please contact:
[email protected]

For any question regarding a call for projects or a project, please contact the responsible person.

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FAQ

I clicked on "Lost password" but I have never received an email with a link to create a password.

3 possibilities :

  • The email address you entered doesn't match any of the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email was initially sent to you), then click on "Lost password" and enter the correct email address.
  • You have made a typing error when entering the email address to which the link to create a password must be sent. Click on "Lost password" and enter the correct email address.
  • You haven't entered the correct email address when creating your account. Please contact the organisation for which you submitted, or you would like to submit, a request and ask them to replace the first email address with the correct email address.

Tip: If you have clicked more than once on "Lost password", only the last link received will be valid.

I clicked on "Lost password" but when I click on the link received by email, an error message is displayed.

If you have clicked more than once on "Lost password", only the last link received will be valid.

I click on "next screen" in the form but I am stuck on the same page.

If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.

I have tried to log into my account and I got to that page: "INVALID LINK" "ARE YOU SURE YOU RECEIVED A RECENT LINK?"

Fist of all, please check with the person who passed it on to you.

Please try to copy/paste the link in the address bar of your browser. If you contact us, thank you for sending us the following error code:"invalidLoginCsrfToken."

If you are sure you have the correct address, please check if your cookies are activated in your browser by clicking on this link: https://www.whatismybrowser.com/are-cookies-enabled. If the answer is "yes", you will have to delete the cookies.

Below is a link where you will find the steps to follow in order to delete the cookies based on the browser you use: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.

How can I read the first part of my project I submitted again?

You can look over your project by :

  • opening the PDF you received in the confirmation of reception email after you submitted your first part.
  • going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.

When does the autosave apply ?

  • every 2 minutes

  • every 30 seconds after a data has been entered or a change has been made

  • after having entered a first answer and started replying to the second question

  • when clicking on “previous screen” or “next screen”

  • when clicking on another screen on the menu on the left hand side of the interface

How to contact us in case of problem?

For any technical question, write to  : [email protected]

For any question concerning a call for projects or a file, please contact the person in charge.

To facilitate our exchanges, indicate in your message the name of your project, as well as that of the call for projects concerned.

How will I know that you have received my project?

You will be notified automatically by email of the effective submission of your project. Afterwards, you will also be informed of the selection committee's decision.

How can I contact you if necessary?

In case of any need, contact the Orange Foundation for assistance by email at: [email protected]

How long will it take to process my request?

Applications will be processed and the results communicated within six weeks following the application deadline.

Will I be informed of your decision? If Yes, how?

Once the committee has made its decision, you will be notified immediately by email.

Could I get help from the Foundation to submit my project?

If necessary, please contact the Orange Foundation for assistance by email at: [email protected] 

Does the Foundation still receive projects in hard copy form?

All projects are submitted on the Orange Foundation website according to the published calls for projects. No hard copy documents will be accepted or considered.

Who can submit projects to Orange Foundation?

Only legal entities (legalized associations, companies, structures, NGOs) are eligible to submit projects on the Orange Foundation's project submission platform.

How do I know if my project meet your criteria?

The basic criteria are detailed in each published call for projects. The projects selected by Orange Foundation's committees will be those that best meet the defined criteria.

How to choose a domain to apply for?

Each call for projects corresponds to a specific field. We invite you to apply for the call for projects that best fits the activity that you are conducting.

Can I submit my project after the deadline?

No project will be received after the deadline.

Do I need a sponsor at Orange or another entity to submit my project?

The Orange Foundation upholds high ethical standards. No sponsor is required to submit a project.

Does the Foundation finance projects to help an individual?

No. Orange Foundation supports structured and sustainable initiatives aimed at helping a large number of people.

Does the Orange Foundation participate in charity or fundraising events or campaigns?

No. This type of action is prohibited by the Orange Foundation's Governance Charter.

In which region does the Orange Foundation finance projects?

Orange Foundation is active throughout the Cameroonian national territory.

Are there any other conditions for obtaining funding from the Orange Foundation?

Each pre-selected association or structure will be subject to a due diligence investigation to determine whether its practices in the field of ethics and corruption prevention are in line with those of the Orange Foundation.