FAQ

  • 3 possibilities :

    • The email address you entered doesn't match any of the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email was initially sent to you), then click on "Lost password" and enter the correct email address.
    • You have made a typing error when entering the email address to which the link to create a password must be sent. Click on "Lost password" and enter the correct email address.
    • You haven't entered the correct email address when creating your account. Please contact the organisation for which you submitted, or you would like to submit, a request and ask them to replace the first email address with the correct email address.

    Tip: If you have clicked more than once on "Lost password", only the last link received will be valid.

  • If you have clicked more than once on "Lost password", only the last link received will be valid.

  • A control takes place on the SIRET Number, but that is only relevant for structures based in France.

    When entering the SIRET number, some questions are filled in automatically via an integration of the INSEE database. 

    Only French structures registered with the French public administration are authorized to submit applications to the Orange Foundation.

    The questions filled in automatically cannot be modified. If they are not up-to-date, it is up to you to take the necessary steps with the public administration so that they are.

  • You can look over your project by :

    • opening the PDF you received in the confirmation of reception email after you submitted your first part.
    • going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.

  • To access your project in progress / draft :

    • log in to the submission platform
    • click on the 'My account' icon on the top right, next to 'Submit a new application'
    • select 'Manage my applications'
    • find your draft project
    • click on "View" to consult it, "Continue" to continue submitting your project or "Delete" to delete it

  • Here are the steps to follow to go to your project on the platform and modify the data submitted when submitting your project. 
    This action is sometimes required when the bank details are incorrect.

    • log in to the submission platform
    • click on the 'My account' icon in the upper right-hand corner, next to 'Submit a request a new application'
    • select 'Manage my applications'
    • find your project (if it does not appear in the list, it means that the project has not been submitted via your account)
    • click on "View" to access your project.
    • click on "Update"
    • make the required changes
    • Don't forget to click on the "Validate and send" button on the last screen of the form (Summary) to submit the information to the Orange Foundation. Without this validation, your changes will not be visible to the Orange Foundation.

  • Here are the steps to follow to get to your project on the platform and file your tax documents:

    • log in to the submission platform
    • click on the 'My account' icon in the upper right-hand corner, next to 'Submit a request a new application'
    • select 'Manage my applications'
    • find your project (if it does not appear in the list, it means that the project has not been submitted via your account)
    • click on "View" to access your project.
    • Under the "Tax Documents", click on "Continue". You will have the opportunity to download a template for each of the tax documents if needed and file your documents.
    • Don't forget to click on the "Validate and send" button on the last screen of the form (Summary) to submit the information to the Orange Foundation. Without this validation, your changes will not be visible to the Orange Foundation.

  • If no template is provided, you are free to choose the format and information that you deem relevant to include in your project monitoring and review.

  • You will be notified automatically by email of the effective submission of your project. Afterwards, you will also be informed of the selection committee's decision.

  • Applications will be processed and the results communicated within six weeks following the application deadline.

  • If your Microsoft browser displays a message advising you that your connexion is not secure, and your browsing is blocked.

    You have three options:

    • Update your browser, but it is possible that the alert persists
    • Change your browser, to Google Chrome for example
    • Click on 'More information' to override the message

  • Fist of all, please check with the person who passed it on to you.

    Please try to copy/paste the link in the address bar of your browser. If you contact us, thank you for sending us the following error code:"invalidLoginCsrfToken."

    If you are sure you have the correct address, please check if your cookies are activated in your browser by clicking on this link: https://www.whatismybrowser.com/are-cookies-enabled. If the answer is "yes", you will have to delete the cookies.

    Below is a link where you will find the steps to follow in order to delete the cookies based on the browser you use: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.

  • Only legal entities (legalized associations, companies, structures, NGOs) are eligible to submit projects on the Orange Foundation's project submission platform.

  • Each call for projects corresponds to a specific field. We invite you to apply for the call for projects that best fits the activity that you are conducting.

  • The basic criteria are detailed in each published call for projects. The projects selected by Orange Foundation's committees will be those that best meet the defined criteria.

  • All projects are submitted on the Orange Foundation website according to the published calls for projects. No hard copy documents will be accepted or considered.

  • No project will be received after the deadline.

  • The Orange Foundation upholds high ethical standards. No sponsor is required to submit a project.

  • No. This type of action is prohibited by the Orange Foundation's Governance Charter.

  • Each pre-selected association or structure will be subject to a due diligence investigation to determine whether its practices in the field of ethics and corruption prevention are in line with those of the Orange Foundation.

  • No. Orange Foundation supports structured and sustainable initiatives aimed at helping a large number of people.

    • every 2 minutes

    • every 30 seconds after a data has been entered or a change has been made

    • after having entered a first answer and started replying to the second question

    • when clicking on “previous screen” or “next screen”

    • when clicking on another screen on the menu on the left hand side of the interface

  • For any technical question, write to  : [email protected]

    For any question concerning a call for projects or a file, please contact the person in charge.

    To facilitate our exchanges, indicate in your message the name of your project, as well as that of the call for projects concerned.